{"id":841,"date":"2020-06-12T17:16:00","date_gmt":"2020-06-12T15:16:00","guid":{"rendered":"https:\/\/itblogwildi.wordpress.com\/?p=841"},"modified":"2020-06-12T17:16:00","modified_gmt":"2020-06-12T15:16:00","slug":"supportqualitat-von-microsoft-m365","status":"publish","type":"post","link":"https:\/\/itblog.wildi.dk\/?p=841","title":{"rendered":"Supportqualit\u00e4t von Microsoft M365"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,&#8230;). Leider l\u00e4sst die Qualit\u00e4t des Supports sehr zu w\u00fcnschen \u00fcbrig. Ich erhalte zwar Support in relativ gutem Deutsch, aber schlechtes Englisch und daf\u00fcr bessere Qualit\u00e4t w\u00e4re mir lieber&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Oft werden falsche \/ nicht passende PowerShell-Befehle zugestellt, oder die Supporter sind auf einen Anruf (durch sie initiiert) schlecht\/gar nicht vorbereitet, was lange Wartezeiten verursacht.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stellvertretend daf\u00fcr ein Screenshot aus einem der vielen Support-Datenzusammensuch-tool, welches MS verwendet:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/itblog.wildi.dk\/wp-content\/uploads\/2020\/06\/image-1-5.png?w=708\" alt=\"\" class=\"wp-image-843\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,&#8230;). Leider l\u00e4sst&#8230; <a class=\"read-more\" href=\"https:\/\/itblog.wildi.dk\/?p=841\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[21],"tags":[89],"class_list":["post-841","post","type-post","status-publish","format-standard","hentry","category-m365","tag-support"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,...). Leider l\u00e4sst die Qualit\u00e4t des Supports sehr zu w\u00fcnschen \u00fcbrig. Ich erhalte zwar Support in relativ gutem Deutsch, aber schlechtes Englisch und daf\u00fcr bessere Qualit\u00e4t w\u00e4re mir lieber... Oft werden falsche \/ nicht passende PowerShell-Befehle zugestellt, oder\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Martin Wildi\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/itblog.wildi.dk\/?p=841\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"de_DE\" \/>\n\t\t<meta property=\"og:site_name\" content=\"IT Blog Wildi - Blog \u00fcber IT und anderes.\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Supportqualit\u00e4t von Microsoft M365 - IT Blog Wildi\" \/>\n\t\t<meta property=\"og:description\" content=\"Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,...). Leider l\u00e4sst die Qualit\u00e4t des Supports sehr zu w\u00fcnschen \u00fcbrig. Ich erhalte zwar Support in relativ gutem Deutsch, aber schlechtes Englisch und daf\u00fcr bessere Qualit\u00e4t w\u00e4re mir lieber... Oft werden falsche \/ nicht passende PowerShell-Befehle zugestellt, oder\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/itblog.wildi.dk\/?p=841\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2020-06-12T15:16:00+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2020-06-12T15:16:00+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Supportqualit\u00e4t von Microsoft M365 - IT Blog Wildi\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,...). Leider l\u00e4sst die Qualit\u00e4t des Supports sehr zu w\u00fcnschen \u00fcbrig. 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