{"id":841,"date":"2020-06-12T17:16:00","date_gmt":"2020-06-12T15:16:00","guid":{"rendered":"https:\/\/itblogwildi.wordpress.com\/?p=841"},"modified":"2020-06-12T17:16:00","modified_gmt":"2020-06-12T15:16:00","slug":"supportqualitat-von-microsoft-m365","status":"publish","type":"post","link":"https:\/\/itblog.wildi.dk\/?p=841","title":{"rendered":"Supportqualit\u00e4t von Microsoft M365"},"content":{"rendered":"\n<p>Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,&#8230;). Leider l\u00e4sst die Qualit\u00e4t des Supports sehr zu w\u00fcnschen \u00fcbrig. Ich erhalte zwar Support in relativ gutem Deutsch, aber schlechtes Englisch und daf\u00fcr bessere Qualit\u00e4t w\u00e4re mir lieber&#8230;<\/p>\n\n\n\n<p>Oft werden falsche \/ nicht passende PowerShell-Befehle zugestellt, oder die Supporter sind auf einen Anruf (durch sie initiiert) schlecht\/gar nicht vorbereitet, was lange Wartezeiten verursacht.<\/p>\n\n\n\n<p>Stellvertretend daf\u00fcr ein Screenshot aus einem der vielen Support-Datenzusammensuch-tool, welches MS verwendet:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/itblog.wildi.dk\/wp-content\/uploads\/2020\/06\/image-1-5.png?w=708\" alt=\"\" class=\"wp-image-843\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Ich habe in letzter Zeit (zu) oft Kontakt mit dem MS Support bez\u00fcglich M365 (Exchange Online, Office Apps,&#8230;). Leider l\u00e4sst&#8230; <a class=\"read-more\" href=\"https:\/\/itblog.wildi.dk\/?p=841\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[89],"class_list":["post-841","post","type-post","status-publish","format-standard","hentry","category-m365","tag-support"],"_links":{"self":[{"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=\/wp\/v2\/posts\/841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=841"}],"version-history":[{"count":0,"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=\/wp\/v2\/posts\/841\/revisions"}],"wp:attachment":[{"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itblog.wildi.dk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}